January 15th, 2008

moscot, : eye glasses, zeiss

The Perils of Upgrading...

Ah, yes, the fun never ends...I called Adobe to upgrade my Photoshop License to the latest version, Photoshop CS3, that I've been using for a couple of months now--there are a lot of handy shortcuts!    It turns out that Photoshop CS isn't compatible with Leopard, so I had to trash it.  Ugh...

I called Adobe to upgrade on January 7th and spent over 40 minutes on the phone with them upgrading my acct. information and placing my order; over a week later, I still had not received my software, so I decided to give my good friends a call today during my lunch break.  I told them I wanted to inquire about my order since I never got the software...The Sales Rep. investigated and told me the software never shipped because there was a billing issue.

"What kind of billing issue?"  I asked.  She wasn't sure.  I expressed my dissatisfaction--they should have called me last week to make me aware of the problem, so I could help them correct it.  I placed a new order and the Sales Rep. said she would call if there was a problem.  Here's hoping I don't get a call from Adobe tomorrow; I'd much rather have my copy of Photoshop CS3 sometime this week or early next.  I paid extra to have them expedite it.  Wish me luck!
I'm behind on several projects--this does not make me happy...
  • Current Mood: frustrated frustrated