I was stressed out--I had to get my new collection to my publisher on Thursday; luckily, I didn't need to be online to work with the Word files...The Time Warner Tech arrived at 4:45PM and left at 6:08PM. My heart was in my throat the whole time--I am useless without the Internet--I am an Online Editor/SEO Specialist, in addition to being an Author. The tech replaced the modem; no dice; he replaced one of the cables in my office; still no good. He determined he needed to get to the wires in the backyard and replace them. I got the key to the basement from the landlady, which is the only way to gain access to the backyard.
I was so thrilled to be back online, I gave the Tech a $20.00 tip--I made his day! I had 100 messages in my 3 e-mail accounts. I am still catching up, but it's good to be back!